Privacy Notice

Who We Are

PetroLuster is a petroleum engineering consultancy and intelligence platform providing technical studies, operational support, engineering analysis, and professional documentation across the upstream oil and gas lifecycle.

For privacy questions or requests, contact:

PetroLuster
Email: ceo@petroluster.com
Website: www.petroluster.com

Information We Collect

When you submit an enquiry through our contact form, you may provide:

• Your name.
• Your company or organisation name.
• Your work email address.
• Your selected engineering support area.
• A brief description of your requirements.

We collect this information when you choose to prepare and submit an enquiry. Please provide only information relevant to your request.

Why We Collect Information

We use enquiry information to:

• Respond to your enquiry.
• Understand your engineering or technical support needs.
• Assess and discuss potential professional engagements.
• Maintain business enquiry records where necessary.

We do not use enquiry information to send unrelated marketing messages.

How Enquiries Are Handled

Our contact form prepares an email draft in your own email application. You decide whether to send it. If you send the email, it is delivered to ceo@petroluster.com and handled as a business enquiry.

The website does not store enquiry details in a public database through this contact form. However, information may be retained in email systems or other systems used to handle your enquiry.

Confidential and Proprietary Information

Please do not include confidential, proprietary, commercially sensitive, or client-identifying information in an initial enquiry.

If an engagement proceeds, PetroLuster will agree an appropriate process for securely sharing technical documents, project data, engineering records, and other confidential material.

Data Retention

We retain enquiry emails only for as long as reasonably necessary to respond to the enquiry, assess potential work, maintain appropriate business records, and meet applicable legal, contractual, or record-keeping obligations.

When personal information is no longer required, we delete it or anonymise it where practical and appropriate.

Sharing Information

We do not sell personal information.

We may allow relevant service providers to process enquiry information where necessary to operate our email, website, or communication systems. Such processing is limited to what is reasonably required for those services.

We may also disclose information where required by applicable law, regulation, court order, or a valid request from a competent authority.

Security

We take reasonable steps to protect personal information handled through our business systems. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through an initial website enquiry.

Your Choices and Rights

Depending on the laws applicable to your circumstances, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

To make a privacy request, contact ceo@petroluster.com. We may need to verify your identity before responding.

Cookies and Analytics

This notice reflects our current understanding that the website does not use advertising cookies or third-party analytics tools. Essential technical functions, hosting infrastructure, or security services may process limited technical information.

If our use of cookies or analytics changes, we will update this notice and provide any cookie information or consent controls required by applicable law.

Changes to This Notice

We may update this notice as PetroLuster develops its services, website, and technical capabilities. The date at the top indicates when this notice was last updated.